{"id":2,"date":"2021-09-16T11:47:37","date_gmt":"2021-09-16T11:47:37","guid":{"rendered":"https:\/\/testshopserver.artloca.com\/helpcentre\/?page_id=2"},"modified":"2023-05-08T13:00:13","modified_gmt":"2023-05-08T13:00:13","slug":"help-centre","status":"publish","type":"page","link":"https:\/\/help.artloca.com\/","title":{"rendered":"Help Centre"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”How it Works” _builder_version=”4.16″ background_color=”#FFFFFF” background_enable_image=”off” parallax=”on” custom_padding=”0px|0px|100px|0px|false|false” custom_padding_tablet=”40px||40px||true” custom_padding_phone=”” bottom_divider_color=”#bcbcbc” bottom_divider_height=”74px” bottom_divider_repeat=”2x” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_font=”||||||||” header_2_font=”Montserrat|300|||||||” header_2_font_size=”40px” header_2_line_height=”1.4em” header_5_font=”||||||||” header_5_text_color=”#7f8dff” header_5_line_height=”2em” text_orientation=”center” max_width=”700px” module_alignment=”center” header_2_font_size_tablet=”” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

How to get started with Artloca<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ width=”85%” max_width=”1700px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Search the globe” use_icon=”on” font_icon=”||divi||400″ icon_color=”#e8af20″ image_icon_width=”64px” _builder_version=”4.16″ header_font=”Montserrat|500|||||||” body_font=”||||||||” body_line_height=”2em” text_orientation=”center” animation_style=”fade” animation=”off” icon_font_size=”64px” global_colors_info=”{}”]<\/p>\n

Use our propriety Artloca search engine to search for locations that mean something to you, displaying artworks and local artists for those locations.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Buy or save your favourites” use_icon=”on” font_icon=”||divi||400″ icon_color=”#e8af20″ image_icon_width=”64px” _builder_version=”4.16″ header_font=”Montserrat|500|||||||” body_font=”||||||||” body_line_height=”2em” text_orientation=”center” animation_style=”fade” animation=”off” icon_font_size=”64px” locked=”off” global_colors_info=”{}”]<\/p>\n

Found the perfect artwork? Join us with an Artloca account then save the artwork to your favourites list. Or you can instead add it to your shopping basket and purchase it<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Receive your artwork” use_icon=”on” font_icon=”||divi||400″ icon_color=”#e8af20″ image_icon_width=”64px” _builder_version=”4.16″ header_font=”Montserrat|500|||||||” body_font=”||||||||” body_line_height=”2em” text_orientation=”center” animation_style=”fade” animation=”off” icon_font_size=”64px” locked=”off” global_colors_info=”{}”]<\/p>\n

Once bought and shipped by your chosen artist you can start planning where to put your art, and again thank you for shopping with Artloca.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” prev_background_color=”#FFFFFF” next_background_color=”#23254c” admin_label=”Hero” _builder_version=”4.16″ background_color=”#e1e2e5″ background_color_gradient_start=”rgba(214,218,255,0.7)” background_color_gradient_end=”rgba(214,218,255,0.3)” background_enable_image=”off” parallax=”on” custom_margin=”||||false” custom_padding=”4vw||4vw||false|false” custom_padding_tablet=”||50px|” custom_padding_phone=”” top_divider_style=”mountains2″ top_divider_height=”66px” bottom_divider_style=”curve” bottom_divider_height=”48px” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ animation_style=”fade” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_font_size=”18px” text_line_height=”2em” header_font=”Montserrat|300|||||||” header_font_size=”44px” header_line_height=”1.4em” text_orientation=”center” max_width=”700px” module_alignment=”center” header_font_size_tablet=”40px” header_font_size_phone=”32px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” width=”40%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#shopping-section” button_text=”Shopping on Artloca” button_alignment=”center” _builder_version=”4.19.5″ _module_preset=”default” custom_button=”on” button_text_color=”#0C71C3″ button_bg_color=”#ffffff” button_border_width=”1px” button_border_radius=”100px” button_icon=”;||divi||400″ custom_padding=”10px||10px||true|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#seller-section” button_text=”Selling on Artloca” button_alignment=”center” _builder_version=”4.19.5″ _module_preset=”default” custom_button=”on” button_text_color=”#0C71C3″ button_bg_color=”#ffffff” button_border_width=”1px” button_border_radius=”100px” button_icon=”;||divi||400″ custom_padding=”10px||10px||true|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.16″ background_color=”#23254c” custom_padding=”54px|0px|54px|0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”shopping” module_id=”shopping-section” _builder_version=”4.16″ text_font=”||||||||” text_font_size=”18px” text_line_height=”2em” header_font=”|300|||||||” header_text_align=”center” header_font_size=”40px” header_3_font=”Montserrat||||||||” header_3_font_size=”25px” header_3_line_height=”1.4em” header_4_font=”||||||||” text_orientation=”center” background_layout=”dark” max_width=”700px” module_alignment=”center” locked=”off” global_colors_info=”{}”]<\/p>\n

Shopping on Artloca<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”What Is Artloca” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Artloca is an innovative artwork marketplace that allows you to discover and purchase, stunning artwork from Artists and Galleries, linked to a specific location on earth.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How can you search on artists and galleries” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Simply type an artist or galleries name, into the search bar, and you will be redirected to their Artloca store front.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How does shipping work” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n

If your interested in finding out an art piece is shippable to yourself you will first have to look on the artworks description for shipping information, if there is none or is not clear its best to contact the artist through Artloca to workout shipping and the costs involved.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Payment Methods” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

We accept many forms of payment, these include:<\/p>\n

 <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Buying safely” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Before purchasing artwork from a seller check their reviews and shop policies, if available. If you have any questions or concerns, send a message to the seller.\u00a0<\/span>
<\/span>Transactions with sellers must be finalised within Artloca, so that we can assist you with payment verification and return options should the need arise. <\/span><\/p>\n

Should the transaction take place outside of Artloca, then we are unable to offer any assistance. <\/span>
<\/span><\/span><\/p>\n

Any custom artworks created via communication with a seller is done at your own risk.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to login” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Once you have registered an account with us, you simply click the account icon at the top right of the screen, this will take you to a login page where you can enter your login details and continue to your profile.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to purchase artwork” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Purchasing couldn’t be easier, first you need to sign up or login. Then find the artwork you would like to purchase and click add to cart. \u00a0Once you have added all the artwork you would like to buy to your cart, click on the cart symbol to go to your shopping basket. From here you can continue onto payment and shipping. Thank you for shopping with Artloca!<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to get a refund on an order” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Once logged in, go to your dashboard and then to Orders. Select an order you\u2019ve placed, you will then be able to request a return for a refund. Please bear in mind this is down to the seller to approve, and custom artworks cannot be returned. \u00a0Shipping costs back to the artist, with tracking, will be your responsibility, unless negotiated with the seller.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”What locations can be searched” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Anywhere in the world. All artwork and maps on our website have a geographical tag, specific to a place or region on the globe.\u00a0<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Who owns the artworks” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

All artwork is uploaded by the artists and galleries themselves, they own the art and we simply provide a global platform for them to sell on.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How are the artists paid?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

All sellers are paid through Artloca once items have been shipped. However should a dispute arise, ie, the artwork never arrives or is not what you paid for, then payment to the seller can be stopped and a refund issued.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I create a Favourites list” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

You are able to favourite an artwork to view, or purchase at a later date, by clicking the favourite button on an artwork screen or on the artworks list. Once saved you can access them through your customer profile page.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to track and check order status” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Once logged in, you can go to your account page by clicking the account button at the top right of the page. You will then find a link called \u201cOrders\u201d, clicking this will show all your Artloca orders along with their current order status.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to get help on an order” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

You can easily get help on an order by first logging into your account, going to your account dashboard and then clicking on Orders. Select the order you have a problem with then click the \u201crequest help on this order\u201d button. You will be asked to describe any problems you are having with the order and when you have completed this, hit the Submit button. An Artloca representative will be in contact to help you sort out your order problem.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to change account details” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Simply login and go to your dashboard, here you will be able to modify your account details on the account page.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to request all account data” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Please email us at gdpr@artloca.com<\/a> \u00a0from the email address registered on your Artloca account.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to delete my account” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Although we are sad to see you go, all you need to do is go to your account dashboard and click delete account at the bottom. Again, we are sorry to see you go, why not contact us instead and we can try to solve your problems.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_padding=”27px|0px|27px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”How to contact us” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}”]<\/p>\n

If you cant find your answer here you can contact us for more information using the methods below.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_button button_text=”Contact Us” button_alignment=”center” _builder_version=”4.16″ custom_button=”on” button_text_color=”#0C71C3″ button_bg_color=”#ffffff” button_border_width=”1px” button_border_radius=”100px” button_icon=”;||divi||400″ custom_padding=”10px||10px||true|false” button_letter_spacing_hover=”2px” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ prev_background_color=”#23254c” admin_label=”FAQ” _builder_version=”4.16″ background_color=”#b6696a” custom_padding=”100px|0px|54px|0px|false|false” top_divider_style=”mountains2″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”seller-section” _builder_version=”4.16″ text_font=”||||||||” text_font_size=”19px” text_line_height=”2em” header_font=”|300|||||||” header_text_align=”center” header_font_size=”40px” header_3_font=”Montserrat||||||||” header_3_font_size=”25px” header_3_line_height=”1.4em” header_4_font=”||||||||” background_layout=”dark” max_width=”700px” module_alignment=”center” locked=”off” global_colors_info=”{}”]<\/p>\n

Selling on Artloca<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”How to become a seller on Artloca” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

First you will need to sign up with a regular Artloca account. Once registered you will find a link to sign up as a seller on your artloca dashboard. You will need to provide details to us as well as documents for verification, before you can sell on Artloca.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Fees and commission scale” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Each seller type has different fee scales and commission charges. But the standard artist seller, selling through Artloca, will have the following fee and commission:<\/span>
<\/span>– Commission 20% of the artwork sale price, once sold.<\/span>
<\/span>– 10p Fee for listing the artwork on Artloca.<\/span>
<\/span>
<\/span>Other seller types do not have the listing fee, instead they have a subscription that scales depending on the sellers level, with art galleries being the highest.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to manage and customise your shop” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Once logged into your shop account page, you will be able to modify your shop front, allowing you to add descriptions, branding and shipping details, once done, just save it and your shop front will update automatically.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Posting and shipping” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Each seller has different methods of shipping based on where in the world they live, you can modify your shipping methods from your account page and shipping and details. Please make sure to get verified quotes for shipping of your artwork. If you have given the wrong shipping details to a customer you will be liable for any extra costs.<\/span><\/p>\n

 <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to develop your own artist mark” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

—<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Your Reviews” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

—<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to delete my account” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Although we are sad to see you go, all you need to do is go to your account dashboard and click delete account at the bottom. Again we are sorry to see you go, why not contact us instead and we can try to solve any problems.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”What seller types are there on Artloca” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

There are 4 main seller types on Artloca each with their own costs:<\/span><\/p>\n

    \n
  1. \n
      \n
    1. Artists<\/span><\/li>\n
    2. Art Studios<\/span><\/li>\n
    3. Art Dealers<\/span><\/li>\n
    4. Art Galleries<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

      [\/et_pb_toggle][et_pb_toggle title=”How to login as a seller” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

      To login as a seller, simply login with your standard Artloca account, then once logged in you will be able to switch to your seller account from the top left.<\/span><\/p>\n

      [\/et_pb_toggle][et_pb_toggle title=”How to manage orders and returns” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.19.5″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

      On your shop account page, you can open all your active orders and returns. Here you will be able to update orders with shipping details, cancel them or offer refunds for returns received. You can also query an order for us to look into in the event there are any order problems.<\/span><\/p>\n

      [\/et_pb_toggle][et_pb_toggle title=”Tax” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

      —<\/span><\/p>\n

      [\/et_pb_toggle][et_pb_toggle title=”Getting paid” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

      —<\/span><\/p>\n

      [\/et_pb_toggle][et_pb_toggle title=”How to setup your payment account” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

      —<\/span><\/p>\n

      [\/et_pb_toggle][et_pb_toggle title=”What can be sold on Artloca” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_font_size=”16px” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

      Location based art from any period can be sold on Artloca this could include:<\/span><\/p>\n

        \n
      1. \n
          \n
        1. Paintings<\/span><\/li>\n
        2. Prints<\/span><\/li>\n
        3. Sculptures and 3D models<\/span><\/li>\n
        4. Maps<\/span><\/li>\n
        5. Photos<\/span><\/li>\n
        6. 3D designed artwork<\/span><\/li>\n
        7. Anything else related to art and location<\/span>\n

          <\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

          Things that cannot be included are:<\/span><\/p>\n